08 / 09Troubleshooting

Errors & Troubleshooting

When a laser printer stops printing, the cause is usually one of a few things: the computer has lost track of it, a job is stuck in the queue, paper is jammed, or the printer is reporting a problem with a consumable or a door.

These guides help you work out which, in a safe order, and explain how to look up the exact meaning of a message on your own model instead of guessing.

4 Troubleshooting guides

  1. Fix

    Laser Printer Offline? How to Get It Printing Again

    Laser printer offline on Windows or Mac? Check power and sleep, the network, the print queue and the printer entry, in the order that fixes it fastest.

    5 min read

  2. Fix

    Print Queue Stuck? How to Clear It on Windows and Mac

    Print queue stuck and the printer not printing? Cancel jobs, restart the print spooler on Windows or reset the Mac queue, then find the cause.

    4 min read

  3. Fix

    How to Clear a Laser Printer Paper Jam Safely

    Clear a laser printer paper jam without burns or torn scraps: where to look, how to pull paper out safely, and how to stop jams coming back.

    5 min read

  4. Explainer

    Laser Printer Error Messages and Warning Lights Explained

    Make sense of printer error codes, messages and warning lights: common message types, how to look up your exact code and when an error needs service.

    5 min read